Shipping policy

Effective Date: July 29, 2026

Thank you for choosing Qizue. We are committed to providing safe, fast, and reliable shipping services. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, and related information for purchases made through our website: https://qizue.shop

1. Order Processing Time

All orders begin processing after payment confirmation.

- Orders are typically processed within 1–2 business days
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available
- Weekends and public holidays are not included in processing times

Please note that processing times may be extended during promotions, holidays, or periods of high order volume.

2. Estimated Shipping Time

Estimated delivery times after shipment are as follows:

- Standard Shipping: 5–10 business days

Remote areas or special delivery circumstances may require additional time.

Actual delivery times may be affected by:

- Carrier processing times
- Weather conditions
- Customs inspections for international orders, if applicable
- Delivery destination and local logistics conditions

Qizue does not guarantee an exact delivery date, but we make reasonable efforts to ensure that orders arrive as quickly as possible.

3. Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

- Order amount
- Delivery address
- Selected shipping method

If free shipping promotions are available, the applicable terms will be displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information.

You may use the tracking number provided to check the delivery status of your package.

If you do not receive tracking information within a reasonable time after placing your order, please contact our customer service team.

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

- Recipient name
- Street address
- City
- State or province
- ZIP or postal code
- Phone number

Qizue is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

6. Shipping Delays

Orders may be delayed due to circumstances beyond our reasonable control, including:

- Severe weather conditions
- High shipping volumes
- Carrier delays
- Customs processing
- Operational disruptions or other unforeseen events

If your order experiences an unexpected delay, please contact us and we will do our best to assist you.

7. Lost, Missing, or Damaged Packages

If your package shows as delivered but you have not received it, or if your item arrives damaged, please contact us within 7 days of the delivery date.

Please provide:

- Your order number
- Photos of the item or package, if applicable
- A description of the issue

We will review your request and assist you based on the circumstances.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

- Store Brand Name: Qizue
- Legal Business Name: NICOLE ASHLEY FUNY LLC
- Email: support@qizue.shop
- Phone: +1 740-479-0808
- Website: https://qizue.shop
- Business Address: 20436 SW 85TH AVE, CUTLER BAY, FL 33189, United States

Qizue is operated by NICOLE ASHLEY FUNY LLC.

Thank you for choosing Qizue. We will continue working to provide a reliable shopping and delivery experience.