FAQ

Frequently Asked Questions

1. What is Qizue?

Qizue is a fashion and lifestyle brand specializing in Clothing, Bags, Jewelry, and Bedding. We are committed to providing quality products with stylish designs and comfortable experiences for our customers.

Qizue is operated by NICOLE ASHLEY FUNY LLC, a registered business in the United States.

2. How can I place an order?

You can shop on the Qizue website by following these steps:

- Select your preferred products
- Add items to your shopping cart
- Enter your shipping and contact information
- Choose your payment method and complete your purchase

Once your order is successfully placed, you will receive an order confirmation email.

3. What payment methods do you accept?

We accept secure payment methods, including:

- Credit and debit cards (such as Visa and Mastercard)
- PayPal
- Other payment methods supported by Shopify Payments

All payment information is securely processed through trusted payment providers.

4. How long does it take to process my order?

After your payment is successfully completed, orders are usually processed within 1–2 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

5. How long does shipping take?

Our standard shipping time is usually 5–10 business days.

Delivery times may vary depending on the shipping carrier, destination, weather conditions, and holidays.

6. How can I track my order?

Once your order has been shipped, we will send you a tracking number by email.

You can use the tracking link provided in the email to check your order status.

If you have not received tracking information, please contact us at support@qizue.shop.

7. Can I change or cancel my order?

You may request an order cancellation or modification within 24 hours after placing your order.

After 24 hours, your order may already have been processed or shipped, and changes or cancellations may no longer be possible.

Please contact our customer service team as soon as possible if you need assistance.

8. How can I request a return or refund?

We offer a 30-day return policy.

Returned items must meet the following requirements:

- Unused and unworn
- In original condition
- With original packaging and tags
- Include order information

Please contact us before returning any item at support@qizue.shop.

For more details, please review our **Return & Refund Policy**.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within **7 days of delivery**.

Please provide:

- Your order number
- Photos of the item
- A description of the issue

Our support team will review your case and assist you as soon as possible.

10. Will the product color look exactly like the pictures?

Due to differences in screen displays, lighting, and photography conditions, actual product colors may vary slightly from the images shown on our website.

We make every effort to ensure our product images and descriptions are as accurate as possible.

11. Is my personal information secure?

Yes.

We take customer privacy seriously. Your personal information is handled in accordance with our Privacy Policy, and payment details are securely processed through trusted payment providers.

For more information, please review our **Privacy Policy.

12. How can I contact Qizue?

If you have any questions, please feel free to contact us:

- Store Brand Name: Qizue
- Legal Business Name: NICOLE ASHLEY FUNY LLC
- Email: support@qizue.shop
- Phone: +1 740-479-0808
- Website: https://qizue.shop
- Address: 20436 SW 85TH AVE, CUTLER BAY, FL 33189, United States

Response Time: We aim to reply within 24 hours.

Thank you for choosing Qizue!