Refund policy

Effective Date: July 29, 2026

At Qizue, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

- The item must be unused, unworn, and in its original condition
- The item must include original packaging, tags, and accessories, if applicable
- Proof of purchase is required

To request a return, please contact our customer service team before sending any item back.

Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

- Items that have been worn, washed, damaged, or altered
- Items without original packaging or tags
- Gift cards
- Clearance or final sale items, unless they are damaged or defective upon arrival

3. Return Process

To start a return, please contact us with the following information:

- Order number
- Customer name
- Email address used for the order
- Reason for the return
- Photos of the item, if the item is damaged, defective, or incorrect

Please do not return items without contacting us first.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved, your refund will be issued to your original payment method. Refunds generally take 5–10 business days to appear in your account, depending on your bank or payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is the result of our error.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

- Your order number
- Photos of the item
- A description of the issue

Our customer service team will review the issue and assist you as soon as possible.

7. Order Cancellation

Orders may be canceled within 24 hours after purchase.

After this period, your order may already be processed or shipped, and cancellation may no longer be possible. Please review our Cancellation Policy for more information.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

- Store Brand Name: Qizue
- Legal Business Name: NICOLE ASHLEY FUNY LLC
- Email: support@qizue.shop
- Phone: +1 740-479-0808
- Website: https://qizue.shop
- Business Address: 20436 SW 85TH AVE, CUTLER BAY, FL 33189, United States

Qizue is operated by NICOLE ASHLEY FUNY LLC.

Thank you for shopping with Qizue. We appreciate your trust and support.